OH BUGGER!! Okay, send me an email here
, through the Contact page on Cult Star, or reply to your order confirmation, and give me all the details! Try to be as specific as possible and, if you can take pix of the damage, that helps me figure out what went wrong! If it was damaged in shipping, destroyed at the warehouse, run over by the shipping truck... You get it... I'll CSI that shit and figure out where things took their sharp left into Funky Town and get your replacement order or refund processed ASAP!
Awesome! As if you needed any more, here is your proof that I'm a dumbass. Just send me an email here
, through the Contact page on Cult Star, or reply to your order confirmation email and let me know what was missing! I'll either ship it out express shipping (obviously no charge) or process a refund for that part of your order, if it was something that you needed by a specific date/don't want to wait for the replacement to get there!
Hell yeah! Take your pick, baby!! Just send me an email here
or through the Contact page on Cult Star, and give me all the details! Let me know what you got and what you want and we can go from there! If you're just wanting a different size or color of the same item (or an item for the same price) we can do an even exchange. If you're looking to get something new entirely for a different price, I'll do a refund to the original payment method and then we can process it as a new order. I'll email you a return shipping label and we can do the exchange/refund once I get the item(s) back!
Excellent!! Much like an item missing from your order, this just further proves that I'm a complete dumbass. Congratulations on your newfound treasure, you can keep that forever and ever!! If you wanna send me an email
or contact me through the Contact page on Cult Star, just to let me know which item you received by mistake, that would be rad to help me keep track of inventory and stuff!!
If you've run into an issue with your order that wasn't covered here, either send me an email
, contact me via the Contact page on Cult Star, or respond to your order confirmation email with all the details and we'll get it sorted out!!
For any of the options listed above, you can also do a Cult Star gift card in lieu of an exchange or refund!
* Original shipping charges (if any) are not eligible for refund.